Legal & Policy

pk98game Terms and Conditions – Your Rights and Responsibilities

These Terms and Conditions govern your use of pk98game and everything on it – your account, your deposits and withdrawals, the bonuses you claim, and the games you play. Please read them carefully. They are written in plain English so that every player can understand them, not just lawyers.

Last updated: 1 January 2025  ·  English (en-PK)
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What Every pk98game Player Should Know First

Before diving into the full terms, here are the six things that matter most for day-to-day play at pk98game.

One Account Per Person
Every player may hold exactly one pk98game account. Multiple accounts – whether under the same name, same device, or same payment method – are not permitted and will result in account closure and forfeiture of balances.
18+ Only – No Exceptions
You must be at least 18 years old to register and play at pk98game. Age verification may be requested at any time. If we cannot confirm your age, your account will be suspended until verification is complete.
Bonuses Come With Wagering Requirements
All bonuses at pk98game carry wagering requirements that must be met before bonus funds or winnings derived from bonus funds can be withdrawn. Requirements vary by promotion and are clearly stated at the time of each offer.
Withdrawals Go to Verified Methods Only
Withdrawals from pk98game are processed exclusively to payment methods that have been verified and previously used for deposits. We do not process withdrawals to third-party accounts or methods not registered to your account.
Fair Play Is Mandatory
Any attempt to exploit software errors, use automated betting tools, engage in bonus abuse, or manipulate outcomes at pk98game will result in immediate account suspension and forfeiture of all funds in the account.
Responsible Gaming Tools Are Always Available
Every pk98game account includes access to deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available at any time through your account settings and are free to use.
1

Acceptance of Terms

By registering an account at pk98game, accessing the platform, or placing a bet or wager of any kind, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use the pk98game platform.

These Terms and Conditions form the entire legal agreement between you and pk98game. They apply to all aspects of the platform including but not limited to account registration, deposits, withdrawals, bonus claims, game participation, and customer support interactions.

pk98game reserves the right to update or amend these Terms and Conditions at any time. When changes are made, we will update the "Last updated" date at the top of this page and, for material changes, notify registered players via email or in-platform notification. Continued use of pk98game after any update constitutes acceptance of the revised terms.

These terms are written in English for Pakistani players. If you have any questions about any clause, contact pk98game support via Live Chat before registering.

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2

Eligibility and Registration

To register and maintain an account at pk98game, you must meet all of the following eligibility requirements at all times:

  • You must be at least 18 years of age at the time of registration and throughout your use of pk98game.
  • You must be a resident of a jurisdiction where online gaming is not explicitly prohibited by applicable law.
  • You must not be registered as a self-excluded player on any national self-exclusion register applicable to your jurisdiction.
  • You must register using your true and accurate personal information. False registration details – including name, date of birth, contact information, or payment details – constitute a breach of these terms.
  • You must not already hold an active or previously suspended pk98game account.

pk98game reserves the right to request identity verification documents at any time. This may include a valid CNIC (Computerised National Identity Card), proof of address, or documentation confirming ownership of payment methods used. Failure to provide requested documents within the timeframe specified may result in temporary suspension of your account and restriction of withdrawals pending verification.

By completing registration, you confirm that all information provided is accurate, and you accept responsibility for keeping your account details up to date. If any of your registered details change, you must update them through your account settings or by contacting pk98game support promptly.

3

Account Security

Your pk98game account is personal to you. You are fully responsible for maintaining the confidentiality of your login credentials – your username, password, and any two-factor authentication codes – and for all activity that takes place under your account.

  • Do not share your password with anyone, including family members.
  • Do not allow any other person to access or use your pk98game account.
  • Choose a strong, unique password that you do not use for other websites or services.
  • Enable two-factor authentication (2FA) if offered – it is strongly recommended.

If you suspect that your account has been accessed without your authorisation, you must contact pk98game support immediately via Live Chat. We will temporarily freeze your account while the situation is investigated. pk98game will not be held liable for losses arising from unauthorised account access where you have failed to maintain the security of your credentials.

Important: pk98game will never contact you by phone, WhatsApp, or email to ask for your full password or one-time passcodes. If anyone claiming to be pk98game requests this information, do not provide it and report the contact to our support team immediately.

4

Deposits and Payments

pk98game accepts deposits exclusively in Pakistani Rupees (PKR) via the following verified payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, and Visa/Mastercard debit or credit cards.

  • Minimum deposit: Rs 200 for all payment methods.
  • Deposits are credited to your pk98game account in real time for Easypaisa and JazzCash (typically under 60 seconds). IBFT transfers may take between 15 minutes and one hour depending on your bank's processing speed.
  • pk98game does not charge transaction fees on deposits. However, your bank or mobile wallet provider may charge their own transaction fees, for which pk98game is not responsible.
  • All funds deposited must originate from a payment method registered in your own name. Third-party deposits – where the payment is made from an account not belonging to you – are strictly not permitted and will be returned.
  • pk98game does not accept deposits made with funds obtained illegally. Any funds suspected of originating from illegal activities will be frozen and reported to appropriate authorities.

By making a deposit, you confirm that you are the legitimate owner of the funds and that those funds have a lawful origin. pk98game reserves the right to run AML (Anti-Money Laundering) checks on deposits and to request source-of-funds documentation for deposits above threshold amounts.

5

Withdrawals

Withdrawals from your pk98game account are subject to the following conditions:

  • Minimum withdrawal: Rs 500.
  • Withdrawals are processed exclusively to payment methods previously used for deposits and verified as belonging to the account holder. We do not transfer funds to new or unverified methods.
  • Withdrawals to Easypaisa and JazzCash from fully verified accounts are typically processed within four minutes of request. Other methods may take longer – IBFT bank transfers may take 2–4 hours, and card refunds may take 3–5 business days depending on your card issuer.
  • Active wagering requirements attached to any bonus must be fully completed before withdrawal of bonus-derived funds is permitted.
  • pk98game reserves the right to request identity verification before processing any withdrawal if it has not already been completed. This is a security measure to protect your funds.
  • Withdrawal requests that are under review will not be cancelled automatically. If you wish to cancel a pending withdrawal request, contact support before it is processed.

pk98game does not charge withdrawal fees. Your full requested withdrawal amount will be sent to your payment method, subject only to minimum amounts and any outstanding wagering requirements.

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6

Bonuses and Promotions

pk98game offers a range of bonuses and promotional offers to new and existing players. All bonuses are subject to specific terms which are stated at the time of each offer. The following general rules apply to all bonuses unless a specific promotion's terms state otherwise:

  • Wagering requirements: All bonus funds must be wagered a specified number of times before they or any associated winnings can be withdrawn. The wagering requirement for each bonus is clearly stated in the promotion details.
  • Eligibility: Each promotion specifies the player segments it is available to. Welcome bonuses are available to new players making their first deposit only. Existing player promotions are available to accounts in good standing.
  • One bonus at a time: Only one bonus may be active in your account at any given time unless the specific promotion states otherwise.
  • Game contribution: Different games contribute different percentages toward wagering requirements. Slots typically contribute 100%, while table games, live casino games, and sports bets may contribute less. Contribution rates are published in bonus terms.
  • Expiry: Bonuses and the associated wagering requirements must be completed within the time period stated in the promotion. Expired bonus funds and wagering progress are forfeited automatically.
  • Abuse: pk98game actively monitors for bonus abuse, including the use of multiple accounts, coordinated wagering, or any strategy designed to extract value from promotions without genuine gameplay. Evidence of bonus abuse will result in immediate account closure and forfeiture of all balances.
  • Modification: pk98game reserves the right to modify or withdraw any promotion at any time. Players who have already claimed a bonus will not have the terms of that specific bonus changed mid-claim.
7

Game Rules and Fairness

All games available at pk98game – including live casino games, crash games, virtual slots, and sports betting markets – operate according to their own published rules. By participating in any game, you confirm that you have read and understood the rules applicable to that game.

pk98game uses certified Random Number Generator (RNG) technology for applicable games to ensure that outcomes are genuinely random and cannot be predicted or manipulated. Live casino games are streamed from certified studio environments where cards, wheels, and other game elements are physical and handled by real dealers under studio monitoring.

  • All bets are final once confirmed. A bet cannot be cancelled or amended once the relevant game round or market has started, except where a specific game feature explicitly allows it.
  • In the event of a technical malfunction during a game round – including internet disconnection, server error, or studio disruption – pk98game's technical logs are the definitive record of game state. Incomplete rounds will be voided and stakes returned where settlement cannot be confirmed.
  • For sports betting markets, pk98game reserves the right to void markets where events are abandoned, rescheduled, or where errors in odds posting are identified before settlement.
  • pk98game's decision on game results is final in all cases where the dispute relates to technical records rather than provably false information.
8

Prohibited Conduct

The following actions are strictly prohibited on pk98game and will result in immediate account suspension, permanent closure, and forfeiture of account balances:

  • Registering more than one account, or assisting another person in registering an additional account for the same household or device.
  • Providing false identity or payment information during registration or verification.
  • Using automated tools, bots, scripts, or any software designed to place bets, manipulate game outcomes, or exploit pk98game's systems.
  • Exploiting software bugs, errors in odds, or system glitches to gain an unfair advantage. If you encounter an error, you are required to report it to support and must not exploit it.
  • Engaging in any form of match-fixing, collusion with other players, or coordination of betting activity to guarantee outcomes.
  • Depositing or wagering funds that originate from criminal activity of any kind.
  • Chargebacks – initiating a payment reversal with your bank or payment provider on a completed and legitimate transaction. Chargebacks will result in immediate account closure and referral to debt recovery.
  • Threatening, harassing, or abusing pk98game staff or other players through any communication channel.

Note: Funds in accounts found to have engaged in any prohibited conduct will be forfeited in full regardless of whether those funds originated from legitimate deposits.

9

Account Closure and Suspension

Voluntary closure: You may close your pk98game account at any time by contacting support via Live Chat or email. Before closure, all active wagering requirements must be addressed and any pending withdrawal requests resolved. Balances in accounts closed at the player's request will be returned to verified payment methods within the standard processing timeframe.

Closure by pk98game: pk98game reserves the right to suspend or permanently close any account at its discretion where there is evidence of a terms violation, suspicious activity, prolonged inactivity, or failure to complete identity verification when requested. In cases of confirmed fraud or prohibited conduct, balances may be forfeited.

Self-exclusion closure: If you close your account through the self-exclusion programme for responsible gaming reasons, the closure is binding for the period you select. Attempts to re-register during a self-exclusion period will be rejected. For details, see Section 10 below.

Accounts that have been inactive for more than 24 consecutive months may be classified as dormant. pk98game will attempt to contact you before any administrative action is taken on a dormant account. Any remaining balance in a dormant account will be held for the period required by applicable policy before any further administrative steps are taken.

10

Responsible Gaming

pk98game is committed to providing a safe and responsible gaming environment for all players. We believe that gaming should be an enjoyable activity and we take our obligations to player welfare seriously.

The following tools are available to all pk98game account holders through account settings at any time:

  • Deposit limits: Set a maximum deposit amount per day, week, or month.
  • Loss limits: Set a maximum loss per day, week, or month. Once reached, no further bets can be placed until the limit period resets.
  • Session time reminders: Receive notifications after a set duration of play.
  • Cooling-off periods: Temporarily suspend betting activity for 24 hours, 7 days, or 30 days.
  • Self-exclusion: Permanently or temporarily close your account with a minimum exclusion period of 6 months. During self-exclusion, pk98game will not contact you with marketing communications.

If you are concerned about your gaming behaviour or the gaming behaviour of someone close to you, contact pk98game support to discuss the options available. Our support team is trained to handle these conversations with sensitivity and without judgement. Visit the Responsible Gaming page for full information on player protection tools at pk98game.

pk98game strictly enforces the minimum age requirement of 18 years. We use industry-standard age verification procedures and reserve the right to request additional documentation at any time. Any account found to belong to a person under 18 will be immediately closed and deposits returned to the payment method used.

11

Intellectual Property

All content on the pk98game platform – including but not limited to the pk98game brand name, logo, game interfaces, software, text, graphics, videos, and promotional materials – is the intellectual property of pk98game or its licensed content providers and is protected by applicable copyright and trademark law.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from pk98game without explicit written permission. Screen recording of live casino sessions, game footage, or platform interfaces for commercial purposes is prohibited without written authorisation.

Personal, non-commercial screenshots taken for the purpose of sharing a notable gaming moment on social media are generally permitted provided they do not include other players' identifiable information or any content that could mislead others about pk98game's products or odds.

12

Limitation of Liability

pk98game provides its platform on an "as is" basis. While we make every effort to ensure uptime, game accuracy, and payment reliability, we cannot guarantee that the platform will be available without interruption or that all content will be free from errors at all times.

To the maximum extent permitted by applicable law, pk98game shall not be liable for:

  • Any losses arising from your participation in games or betting markets, including losses resulting from technical malfunctions where game rounds are properly voided and stakes returned.
  • Indirect, consequential, or special damages arising from the use or inability to use pk98game services.
  • Losses arising from your failure to maintain the security of your account credentials.
  • Delays in deposit or withdrawal processing caused by third-party payment providers, banking systems, or network infrastructure beyond pk98game's control.

Nothing in these Terms and Conditions excludes or limits any liability that cannot be legally excluded or limited, including liability for fraud or fraudulent misrepresentation by pk98game.

13

Amendments to These Terms

pk98game reserves the right to amend these Terms and Conditions at any time. When amendments are made:

  • The "Last updated" date at the top of this page will be revised to reflect the date of the most recent change.
  • For material changes that significantly affect player rights or obligations, pk98game will provide at least 14 days' notice via email to registered accounts and/or via an in-platform notification.
  • Continued use of pk98game after the effective date of any amendment constitutes acceptance of the revised Terms and Conditions.

If you do not agree with any amendment to these terms, you must stop using pk98game and may close your account. Any bets or wagers placed before the effective date of an amendment will be governed by the terms that were in effect at the time the bet was placed.

14

Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any clause before registering or placing a bet, pk98game's support team is available 24 hours a day, 7 days a week through the following channels:

  • Live Chat: Available directly on the pk98game platform after login. Typically the fastest way to get a response.
  • Email: support@pk98game.bet – responses within 4 hours during peak periods.
  • WhatsApp & Telegram: Contact details available after login in your account support section.

When contacting support about a terms-related query, please reference the specific section number from this document so that our team can assist you as quickly as possible.

For responsible gaming related concerns, you can also visit the Responsible Gaming page directly for immediate access to self-help tools without needing to contact support.

Common Questions About pk98game's Terms

No. Each person is permitted to hold exactly one pk98game account. If you have multiple accounts – regardless of the reason – all will be closed and balances forfeited. If you have forgotten your login details, contact support to recover your original account rather than registering a new one.

A wagering requirement is the number of times you must bet the bonus amount (or bonus plus deposit, depending on the specific offer) before you can withdraw. For example, a Rs 5,000 bonus with a 10x wagering requirement means you must place Rs 50,000 in qualifying bets before withdrawing. Each promotion specifies its own wagering requirement clearly in the offer details at pk98game.

If a verifiable technical error occurs during a game round that prevents proper settlement, the round will be voided and your stake returned to your account. pk98game's technical logs are used to determine the state of the game at the time of the error. If you believe an error affected your game unfairly, contact support immediately with the date, time, and game details.

You can activate self-exclusion directly from your account settings under the Responsible Gaming section, or by contacting pk98game support via Live Chat and requesting self-exclusion. The minimum self-exclusion period is 6 months. During self-exclusion, your account will be closed, all marketing communications will stop, and re-registration attempts will be blocked. For more detail, visit the Responsible Gaming page.

Ready to Join pk98game?

You have read the terms. You know what to expect. Join over 500,000 Pakistani players who trust pk98game for fair, transparent, and genuinely enjoyable online gaming – all in PKR.