pk98game Privacy Policy – How We Protect Your Personal Data

pk98game operates the online gaming and sports betting platform available at pk98game.bet. For the purposes of this Privacy Policy, pk98game is the data controller – meaning we are the organisation responsible for deciding how and why your personal data is processed.

This Privacy Policy applies to all personal data collected through the pk98game website, mobile browser experience, customer support channels (Live Chat, email, WhatsApp, Telegram), and any other interaction you have with pk98game as a registered or prospective player.

If you have questions about any aspect of this policy, you can reach our support team at support@pk98game.bet at any time. We aim to respond to privacy-related enquiries within 3 business days.

pk98game collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Below is a full breakdown of what we collect and why.

pk98game does not collect sensitive personal data such as religious beliefs, political opinions, or health information. Full payment card numbers are never stored by pk98game – card payments are processed through our payment partners and we receive only a masked reference.

Every use of your personal data at pk98game has a specific, legitimate purpose. We do not process your data beyond what is necessary for those purposes. Here is a clear breakdown of what we do with the information we hold:

• Account creation and management: Your identity and contact data is used to create, maintain, and secure your pk98game account. Without this, there is no account to manage.
• Processing deposits and withdrawals: Financial data and verified payment method details are used to process your transactions accurately and to ensure funds reach the correct destination.
• Identity verification (KYC): pk98game is required to verify the identity of players for anti-money laundering and responsible gaming compliance. KYC document data is used solely for this purpose and stored securely.
• Providing games and betting services: Gameplay data is used to deliver the games and markets you participate in, to settle bets and wagers accurately, and to maintain fair play records.
• Fraud prevention and security: Technical data – IP addresses, device fingerprints, login patterns – is used to detect and prevent unauthorised account access, multi-accounting, and fraudulent payment activity.
• Responsible gaming: Gameplay and session data is monitored to identify patterns that may indicate problematic gambling behaviour, allowing pk98game to apply appropriate player protection measures.
• Customer support: Communication data is used to respond to your support queries and to improve the quality of our support processes over time.
• Platform improvement: Aggregated, anonymised usage data is analysed to identify how the platform is being used and where improvements can be made. This analysis does not identify individual players.
• Marketing communications (opt-in only): If you have opted in to receive promotional content, your contact data is used to send relevant bonus offers and platform updates. You can opt out at any time.

pk98game processes your personal data under the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player – account creation, payment processing, game delivery, and customer support – is carried out because it is necessary to perform the contract between you and pk98game.
• Legal obligation: We are required by applicable financial regulations and anti-money laundering laws to collect and retain certain data, including identity verification records and transaction histories. This data is processed to comply with those legal obligations.
• Legitimate interests: Some processing – including fraud detection, platform security, and general platform analytics – is carried out on the basis of pk98game's legitimate interests in operating a secure and compliant gaming service, provided those interests do not override your fundamental rights.
• Consent: Where processing requires your consent – such as receiving marketing emails – we will request it explicitly and will not proceed without it. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

pk98game does not sell your personal data. We share data only with the categories of trusted third parties listed below, and only the minimum data necessary for each specific purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT systems, and Visa/Mastercard processing networks receive transaction data necessary to process deposits and withdrawals. These providers operate under their own data protection obligations and do not receive more information than is necessary.
• Game providers: Licensed game studios and live dealer studio operators receive only the session and bet data necessary to deliver the game experience you are participating in. They do not receive your full identity or payment information.
• Identity verification services: When KYC verification is required, pk98game uses regulated identity verification partners who process document scans and biometric liveness checks. These partners are bound by strict confidentiality agreements and process data only for verification purposes.
• Fraud prevention services: Technical data such as IP addresses and device identifiers may be shared with fraud detection service providers to identify and block fraudulent activity across the platform.
• Legal and regulatory authorities: pk98game will disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by applicable law, a valid court order, or in response to a lawful government request. We will notify you of such disclosures where we are legally permitted to do so.

Protecting your personal data is a technical and operational priority at pk98game. The following measures are in place to safeguard your information:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and pk98game's servers. Every page, every API call, every payment request travels over an encrypted connection.
• Encrypted data storage for sensitive fields including CNIC numbers, identity document references, and payment method identifiers. Data is not stored in plain text at any point.
• Access controls limiting which pk98game staff can access personal data, based strictly on job function. Staff with access are trained in data handling obligations and subject to confidentiality agreements.
• Regular security audits and penetration testing of pk98game's infrastructure by independent security professionals to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication available to all players and mandatory for administrative system access by pk98game staff.

In the event of a data breach that poses a risk to your rights and freedoms, pk98game will notify affected players and relevant authorities within the timeframe required by applicable law. We will provide clear information about what data was affected, what happened, and what steps are being taken to address it.

pk98game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Below is a summary of our retention approach by data category:

• Account and identity data: Retained for the duration of your account and for a period of five years following permanent account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations.
• KYC documents: Identity verification documents are retained for five years after account closure. After this period, documents are securely deleted unless a longer retention period is required by law.
• Support communications: Customer support interaction records are retained for up to two years to enable quality assurance and dispute resolution.
• Marketing preferences and consent records: Records of marketing consent are retained for as long as you remain a registered pk98game player, updated whenever your preferences change.
• Technical logs: Server and access logs are retained for up to 12 months for security monitoring and fraud investigation purposes, then deleted automatically.

When data is no longer required under this retention schedule, pk98game deletes or anonymises it securely. Anonymised data – which cannot be linked back to any individual – may be retained indefinitely for aggregate statistical analysis.

pk98game uses cookies and similar technologies to make the platform function correctly, to remember your session, and to understand how players use the platform. Below is a summary of the cookie categories we use:

The toggles above are illustrative of the cookie controls available in your pk98game account settings. To manage your actual cookie preferences, visit your account settings after logging in. You can also control cookies through your browser settings, though disabling essential cookies will affect platform functionality.

pk98game does not use third-party advertising or tracking pixels that send data to social media platforms or advertising networks. Analytics data collected is processed in aggregated, anonymised form and does not identify individual players.

As a pk98game player, you have the following rights over your personal data. These rights can be exercised at any time by contacting our support team or through relevant features in your account settings:

pk98game is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to pk98game, please contact us immediately at support@pk98game.bet and we will take immediate steps to close the account and securely delete the data.

pk98game uses age verification checks during registration and reserves the right to request documentary evidence of age at any point. Any account where the age of the holder cannot be confirmed will be suspended pending verification.

If you are a parent or guardian and you are concerned about a child's access to online gaming platforms, we strongly encourage the use of parental control software on shared devices and a conversation with your children about the age restrictions on platforms such as pk98game.

pk98game will only send you promotional emails, SMS messages, or in-app notifications if you have explicitly opted in to receive them during registration or through your account settings. We do not send unsolicited marketing communications.

Our marketing communications may include information about:

• New bonus offers and promotions at pk98game
• New games and features added to the platform
• Important cricket or esports events with relevant betting markets
• Account-specific offers based on your gaming history at pk98game

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email communication from pk98game
• Updating your communication preferences in your account settings
• Contacting support at support@pk98game.bet and requesting removal from all marketing lists

Opting out of marketing communications does not affect your access to pk98game or your ability to continue playing. You will still receive essential service communications – such as withdrawal confirmations, security alerts, and account notices – regardless of your marketing preferences.

pk98game may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or evolving legal requirements. When we make changes:

• The "Last updated" date at the top of this page will be updated to reflect the date of the most recent revision.
• For material changes that significantly affect how your personal data is used or your rights over it, pk98game will notify registered players by email at least 14 days before the changes take effect.
• Continued use of pk98game after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how pk98game protects your personal data. Previous versions of this policy are available on request by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pk98game has handled your personal data, please get in touch:

• Email: support@pk98game.bet – include "Privacy" in the subject line for fastest routing to our data team.
• Live Chat: Available directly on the pk98game platform 24/7 after login.

pk98game takes all privacy concerns seriously. If you contact us with a complaint or query, we will acknowledge receipt within one business day and aim to resolve the matter within 30 calendar days. For complex requests, we will keep you updated on progress throughout.

If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.